We hope you are satisfied with your purchase from Latex101. However, if you would like to return / exchange something, you can of course! If you have unexpectedly received the wrong or a defective item, please contact our customer service directly at firstname.lastname@example.org. We will then correct this immediately.
The following items are excluded from our return and exchange service for hygienic reasons:
• Underwear (jock straps, thongs, briefs).
• Items that have been worn or damaged.
• Items that smell like perfume, cigarette smoke, or body odor.
• Latex care products.
Other than the items mentioned above, returns or exchanges are possible up to 15 days after purchase and the process is very simple:
Step 1: Notify us by sending an email to email@example.com including your order number. If you would like to exchange your item for another item, then we can reserve the desired item for you.
Step 2: Fill in the Return Form you have received with your ordered items.
Indicate whether your shipment concerns a Return or an Exchange so that we can immediately process your request once we receive your item. Please include a "reason" why you want to exchange / return the item. We use this information to improve our collection and web shop.
Step 3: Re-package the item well so that it cannot be damaged during transport. Include the Return Form in the package. Please also include the original clothing tags/labels.
Step 4: Return your shipment with the Return Form to the following address:
Latex 101 by Peter Domenie
3035 KA Rotterdam
Please e-mail us the track and trace code of your return. Thank you so much.