Packages with items that are in stock are generally dispatched within 3 workdays after receipt of payment and are shipped via UPS or with PostNL with tracking and drop-off with signature.
If the ordered item must be produced, we will send your package as soon as the item is in our shop. We will let you know when this is the case. We handmade and cut each item ourselves and we make all our items in our own atelier. Production time of a handmade product takes a bit longer than you are used to at a fast fashion site. We hold stock but it's impossible to hold stock for all our items. So please take into account that your order sometimes takes up to 10-12 weeks to produce.
Our shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched with a track and trace and you will have to sign on delivery. Our boxes are amply sized and your items are well-protected and with our items we will send a returnform.
If you want to return your order, please send the package with insurance or with sign on delivery. Doing so will ensure that the items will be returned safely to us. Please include the returnform completely filled. Thank you.
If we have received the returned items in an unworn and new condition, we will reimburse you the total cost of your order. We do not reimburse the cost of the return shipping.