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Customerservice

We always try to make you as happy as possible with our designs. If you have any questions, please contact us through our contactforms, one for if you are a wholesaler and one for if you want to ask a question as a private customer.

Our contact e-mailadress is sales@latex101.com

Our customerservice is open on weekdays from 9.00- 19.00 hours, and within those hours we will get back to you as soon as possible, through e-mail or by phone. We will try to get back to you with three working days at the latest. 

sales@latex101.com

We have put some Frequently asked questions below:

When will my order be send after i have paid?

After your order and payment, your order is either in the queue waiting to be made, or is waiting to be packed and sent if all of your items are in stock. As soon as we have send you the package the status will be changed to Shipped and you will receive an update through mail. Please always check your Spam box, because a lot of e-mailprogrammes are strict when it comes to e-mails starting with 'ínfo@' or 'sales@'.

I've ordered a while ago. How can I tell when it will be shipped?

Assuming you've ordered an out of stock item, we quote our lead time on about 6-8 weeks depending on the complexity and number of items. If you're wanting more details then you can contact us through the contact form or by e-mail.

Is your packaging discreet?

Yes. We do try to make our packaging as discreet as possible. Latex 101 is not mentioned on the package anywhere. Our return address label is the address of our main workshop, which you can find on the footer of this page. For international customers, a CN22 customs label is required to detail what is in the package. But we try to be as vague as we can and put names of items like 'menswear clothing'. Again, latex is not mentioned on this form either.

What is In Stock and what is Made to Order on your website?

Determining this is really easy. Any items that are in stock will have "In Stock" on the product page and you can see the number of items and sizes which are in stock. But if you want to double check before you order, feel free to contact us through the Contact Form.

How can I add comments to my order?

Comments can be added to your order when you go through the checkout process. You can write anything in there regarding the order and products.

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