Shipping & Delivery

Shipping and Delivery

When you order, if an item is in stock, we'll get it out to you within 7 days (and usually the next working day). About a third of all orders are sent from stock. If we have to make your item to order, which will include all latex items not bought from our In Stock section, we aim that this will be sent to you as soon as we can.

Made to Order lead time

At the moment the current delivery time is about 6-8 weeks.  If this comes down we always have this posted here anyway. 

The day your order is shipped, we'll send a confirmation email with your tracking number - all deliveries are sent recorded, special delivery, or by insured international signed for mail on the fastest service possible.

If it turns out that you can't wait - drop us a line and we will be happy to offer a refund and to let you know the next time we clear our queue down to nothing (which happens from time to time). Good things take time! But not too much.

Returns or Exchanges

If you need to return an item or exchange it for another size, we'll happily take care of that for you. Just send it back to us, the return address should be on the package that we sent. The address should be 73A Station Road, Armadale, BATHGATE, EH48 3LJ, UK. We must note that any international customers out of the EU must properly fill in the Customs form and list the item as a Return, Return for Exchange, or Return for Repair.

Great news - we've made our shipping costs much simpler!  You can see the costs below.

Ship to the UK

Order from

Order to

Cost

£0.00

£24.99

£5.00

£25.00 +

 

£8.50

 

Ship to Europe

Any order value

£12.00

 

Ship to the Rest of the World

Any order value

£20.00

 

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